Contact us

If you have any questions or comments, please contact us via email or phone, or send us a message using the contact form.

Email
info@dermzen.co.uk

Phone
(+44) 7415 794955

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TREATMENT CONTRAINDICATIONS

During your consultation, your medical history will be assessed and any contraindications to treatment will be discussed.

Please note, our treatments are not suitable for those currently pregnant or breastfeeding.

TREATMENT COURSES

All treatment courses must be paid in full prior to starting your treatments. All treatment courses have an expiry date of 12 months from the date of purchase and must be redeemed prior to the expiry date or will be invalid. Unless you can provide a medical letter to support the extension of any treatment courses. We have no refund policy on all treatments and products.

BOOKINGS AND DEPOSITS

CANCELLATION POLICY DEPOSIT

We hold a strict 48-hour cancellation policy at DermZen Clinic. Please see full details below:

  • We require a £25 refundable/redeemable booking deposit for any consultation or appointment with our practitioners. This is redeemable against any treatment or products you wish to proceed with. You must notify us either via email or phone if you wish to cancel or reschedule your appointment with 48-hours in order for your deposit to be refundable. Cancellations under any circumstances including sickness, COVID-19, or request to amend your appointment after this time frame will result in your full booking deposit being lost.

  • We require a £25 refundable booking deposit for any consultation or appointment with our Aesthetic Nurse Practitioner. This is redeemable against any treatment or products you wish to proceed with. You must notify us either via email or phone if you wish to cancel or reschedule your appointment with 48-hours in order for your deposit to be refundable. Cancellations under any circumstances including sickness, COVID-19, or request to amend your appointment after this time frame will result in your full booking deposit being lost.

  • Refunds on any deposits are subject to a £5 fee.

If you wish to amend or cancel your appointment, please contact us either via telephone on +447415794955 (if we are closed or unable to answer, please leave us a voice message) or via info@dermzen.co.uk and a member of our front of house team will be happy to assist with your enquiry.